After successful client beta testing, Gemini Systems is proud to announce the arrival of our new customer support portal ‘Raptor’ Raptor has been designed in-house to provide our users with the ability to log support tickets and track ticket progress easily. This allows not only a clear audit of any queries raised and the subsequent actions taken, but a greater transparency of the service provided to our customers. All calls logged by the support department and all subsequent tickets that are raised are visible in the portal, along with their status and up to date responses from technicians. All customer raised tickets are also visible with exactly the same detail. Any queries that would normally be emailed to support@gemini* should be raised through the portal going forward, although the support email address will continue to operate for a period of time yet.  You can of course still call us if you prefer. Please contact the support department on 0844 335 3914 – Option 2  to obtain a portal username and log into the portal HERE

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Here’s another chance to take a look at the video demonstrating the latest Ford Interfaces released by Gemini Systems. If you hold the Ford franchise and haven’t already seen the latest interfaces then please take a look at the video which demonstrates the integration and benefits of the Ford Aftersales links. Designed solely to reduce double entry, speed up the aftersales process and improve data accuracy these interfaces can save the average dealer thousands of pounds each year in administration overhead. For more information click this link and FOR A LIMITED TIME these interfaces are available at a special bulk discount price so please call our sales team on 01522 69891

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You can find it in issue 77 (August 2014) of Car Dealer Magazine and we’ve also posted the piece on our website at the link below. If you have any feedback or comments then we’d love to here them through the usual communication channels. Here’s the full article