Gemini Systems is the UK’s largest independently owned Dealer Management System (DMS) specialist in the UK, allowing us the agility to meet our customer needs efficiently and flexibly.
Our UK based support is customer driven; we’re approachable, we’re proactive, we listen, and we care. Our team of developers are constantly working to enhance our solution and, when we do roll out software updates, we do these as part of our licence – we don’t charge our customers extra.
Evolution DMS
Gemini System’s ‘Evolution’ is a completely scalable and functionally rich DMS, designed to streamline business process and increase efficiency across each department.
But what does this really mean?
What makes Evolution DMS so unique and efficient is our Open Systems Interface (OSI), which provides a level of web services that produces an API for third-party partners of Gemini Systems. We have the biggest open-door policy in the UK market when it comes to API integration meaning our clients can benefit from a DMS that is flexible to their needs and requirements. In addition, no other DMS offers the choice of either a fully integrated accounts solution or a comprehensive link to Sage or Xero accounting software.
Here, we breakdown how Evolution DMS will indeed increase your efficiencies, streamline your business and ultimately, make us an ideal fit to be your next DMS partner…
Minimises change
Our API provides the flexibility for clients to continue using solutions that are already ingrained in their business. If for example your Sales Team already use a Sales CRM such as AutoSLM, they can continue to do so as its integration to the DMS will allow both systems to write to one another in real time. This continuity reduces the level of change required within the business when moving to a new DMS, keeping business disruption to a minimum.
Automates Marketing Campaigns
Whether it be sales, service or parts, Gemini’s Campaign365 automates your dealerships marketing, sending emails (using a branded email template), texts and letters to customers, without the need for user intervention. Whether it’s sending MOT, service or VHC work reminders, booking reminders or sales related communications as a “thank you for buying your car”, or finance expiry etc. You can intelligently keep in regular contact with your customers and encourage repeat business, without any user intervention to “run” each campaign.
Campaign 365 also offers group and ad hoc marketing campaigns, social media linked campaigns and direct mail printing integration. What’s more it will track campaigns and retention KPIs and report on such things as email bounce, open and click tracking so you can monitor marketing initiatives and react accordingly.
Integrated Apps for added value
Designed to deliver efficiency to your business, our Techmate and VHC workshop apps offer the ability to go paperless in aftersales, featuring full job sheet visibility to the techs, internal communication and clocking, multiple/franchised check templates for Vehicle Health Checks, online customer authorisation, the uploading of videos and photos and the ability to add standard comments and allow for customer feedback.
In addition, the app can report on technicians’ productivity, efficiency, utilisation, and VHC identification / upsell and will automate VHC follow-ups, which then feeds into Campaign 365 as mentioned above. Our VHC app will not only improve workshop revenue but can also enhance the customer experience, encouraging repeat business and customer loyalty.
Saves Time and Money
Our integrated DMS and its apps eliminates double keying, saving our clients’ time. What’s more, our open API allows third party applications and our partners to securely read and write to the DMS database in real time, reducing inaccuracies in data input too. In terms of your day-to-day business, this means that at a click of a button our integrations enable you to update vehicle stock on site, publish vehicles onto your website, keep a track of recon costs, check sales prices against the likes of Autotrader and more, all of which enable your sales team to work efficiently and profitably.
You may currently be paying for staff across all departments to have a DMS license but with Evolution DMS this needn’t be the case. Because our integrations enable information to flow to and from the DMS seamlessly, you can take advantage of our API to streamline your DMS users and potentially make a considerable cost saving. What’s more, keeping staff on the systems they already use means minimal training (if any) will be required.
In summary
Evolution DMS offers the biggest open-door policy in the UK market when it comes to intelligent API integration. Designed to streamline business process and increase efficiency across each department, choosing to partner with us will keep business disruption to a minimum and achieve time and cost efficiencies, whilst our marketing module and workshop apps will improve the customer experience, improve upsells and encourage repeat business.
If you’d like to find out more about our Integration Partners visit our website or read some of our Partner Blogs for a more detailed overview of how some of our integrations work. Alternatively give us a call on 01522 698911 or email sales@gemini-systems.co.uk
